Web Site Maintenance Policy

1. We maintain a current local backup copy of your web site.

2. "Maintenance" is defined as keeping the web site content current. It is not intended to be a redesign, upgrade or revamp.

3. Updates are usually completed within 24 hours of the time they are received depending on complexity and workload involved.

4. Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular hourly update fees will be charged.

5. We reserve the right to distinguish between "updates", "upgrade" and "new design". New design/upgrading work is charged at our current rates and policy.

6. Updates should be provided electronically (by email) as much as possible. Attachments should be in .txt, .xls (Excel) or .doc (Word) format. Pictures need to be .jpg or .gif. Updates may also be sent by postal mail or by fax. These require retyping data or scanning photos and will cost more to complete the changes.

7. Your web site may be using third-party components (web site trackers, weather info-feeds, etc.). We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed at the normal hourly rate. (Example, A retail site might be connected to Authorize.net. If Authorize.net requires changes in the code, this will be billed as normal maintenance fees.)

Website Maintenance job includes the following:
- content update, announcements, news, articles, etc.
- replace images i.e. Pictures & graphics (client supplied images)
- adding/removing pages
- simple image manipulation and addition (client supplied images)

- add/remove email accounts and auto responders.

- Fantastico auto installations (does not include support and development)


Read more:
+ Maintenance Packages

+ Rates and Policy


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